Shopify COD order confirmation on WhatsApp

Every cash-on-delivery order on your Shopify store gets a WhatsApp message with Confirm and Cancel buttons before you pack it. The customer's tap updates the order in Shopify. You get fewer fake orders, fewer failed deliveries, and nobody on the phone all day.

How it works

• A customer places a cash-on-delivery order on your Shopify store.
• Within seconds they get a WhatsApp message with their name, order number, items, total and the product's photo.
• Confirm moves the order to confirmed. Cancel cancels it in Shopify.
• No reply? A follow-up goes out, and every unconfirmed order waits in one list for your team, with a button to resend in bulk.

Why confirming before you ship pays

In cash on delivery, every order that was never really meant costs you the shipping both ways. Most of those orders can be caught with one message before the parcel leaves. Sneakfix lowered their returns by 23% with Bosla.

Two ways to run it

• Bosla One: our embedded Shopify app. It works inside your Shopify admin, sends from a Bosla-managed WhatsApp number, and is billed through Shopify. It can also remind shoppers who left at checkout and offer a matching product after they confirm.
• Bosla: the full workspace. Confirmation is one automation you can change, sent from your own number or a Bosla-managed one, and the customer's replies land in a shared inbox where the AI agent answers them.

When the customer replies with a question

Customers often answer a confirmation with a question: can I change the size, when will it arrive, how much is shipping. That reply lands in the inbox with the order attached, so the AI agent or a teammate can answer it and even edit the order before it ships.

Questions sellers ask

Do I need my own WhatsApp Business number?

No. Confirmations can go from a Bosla-managed number. With Bosla you can also connect your own number.

Does cancelling on WhatsApp cancel the order in Shopify?

Yes. A Cancel tap cancels the order in Shopify, and a Confirm tap marks it confirmed so your team knows it's ready to ship.

What if the customer never replies?

A follow-up is sent, and orders that are still unconfirmed stay in one list your team can work through or resend to in bulk.

Can it call customers instead?

No. Confirmations go out on WhatsApp, and SMS can be added to the same automation. Bosla doesn't make phone calls.

Does it cost per order?

Not on Bosla: orders are unlimited on every plan, and confirmations don't count toward the monthly customers your plan is priced on. Bosla One has its own plans billed through Shopify.