WhatsApp customer service for Shopify stores

Answer your Shopify customers on WhatsApp from a shared inbox that already knows their orders. See the order next to the chat, create or change it in Shopify without leaving the conversation, and let an AI agent answer the questions you get a hundred times a day.

The order next to the chat

Open a chat and the customer's Shopify orders are on the side: items, total, status and address. Confirm or cancel an order from there, without opening Shopify.

Create and change Shopify orders from the chat

Create an order from the conversation with the details the customer already gave filled in, and it is created in Shopify. Orders that haven't shipped can be changed, and the change is made in Shopify too.

A team inbox, not a shared phone

• Your whole team answers from one WhatsApp number, each on their own account.
• Chats are shared out automatically: least busy, round robin, or back to the same teammate.
• Mine, Unassigned and All views, with unread counts and a sound for new messages.
• Private notes and labels on each customer.
• Instagram, Messenger and Telegram in the same inbox.

The AI takes the repeat questions

Price, stock, shipping, «فين أوردري؟». The AI agent answers them from your Shopify catalog and orders, and hands the chat to your team when a person is needed. You can also run it in copilot mode, where it drafts and your team sends.

On the official WhatsApp Business API

Bosla connects your number through Meta's WhatsApp Business Platform, so your team can send approved templates and your number stays safe.

Questions sellers ask

Can several people answer from one WhatsApp number?

Yes. Everyone works from the shared inbox with their own login, and each chat has an owner so two people don't answer the same customer.

Can I see the customer's Shopify orders in the chat?

Yes. Their orders appear beside the conversation, matched by phone number.

Can I create a Shopify order from WhatsApp?

Yes. Create the order from the chat and it's created in your Shopify store.

Can I keep Instagram in the same place?

Yes. Instagram DMs and comments, Messenger and Telegram all land in the same inbox.

How do I start?

Book a call. We open your workspace with you, connect Shopify and WhatsApp, and you're answering the same day.