WhatsApp order confirmation for cash-on-delivery stores

Bosla confirms every order on WhatsApp the moment it arrives, whether it comes from Shopify, Salla, EasyOrders, your own system or is typed in by hand. The message has Confirm and Cancel buttons, and the customer's tap updates the order by itself.

How it works

• A new order arrives in Bosla.
• The customer gets your approved WhatsApp template with their name, order number, total and the product photo.
• Their tap confirms or cancels the order.
• No reply? A follow-up goes out, and unconfirmed orders stay in one list with a button to resend in bulk.

Works wherever your orders come from

• Shopify: confirmed or cancelled in Shopify.
• Salla: cancelled in Salla when the customer taps Cancel.
• EasyOrders: confirmed in Bosla. EasyOrders doesn't let other apps cancel orders, so a cancellation there is done in EasyOrders.
• Your own system, through Bosla's developer API and webhooks.
• Orders typed in by hand, for stores that sell entirely through DMs.

Your template, your words

You write the message in Bosla's template builder, with a header image, buttons and a live preview, and submit it to Meta for approval. Placeholders like the customer's name, order number, items, shipping fee and total are filled from each order, and the header can show the ordered product's own photo.

After the tap

Confirmed orders move to your shipping queue, where you can send them to Bosta in bulk. A customer who replies with a question instead of a tap lands in the inbox with the order attached, and the AI agent or a teammate answers.

Why it cuts returns

Most COD returns are orders the customer never really meant or forgot about. Confirming before you ship catches them while it still costs nothing. Sneakfix lowered their returns by 23% with Bosla.

Questions sellers ask

Is it the official WhatsApp Business API?

Yes. Messages are sent through Meta's WhatsApp Business Platform, and every template is approved by Meta before use.

Can I send it from my own number?

Yes, or from a Bosla-managed number if yours isn't set up yet.

Can I resend confirmations to many orders at once?

Yes. Select the orders on the Orders page and resend the confirmation in bulk.

What about customers who don't have WhatsApp?

You can add an SMS message to the same automation.

Do confirmations count toward my plan?

No. Orders are unlimited on every plan, and confirmations don't count toward the monthly customers your plan is priced on.